Effective Date: June 4, 2025
Website: https://saasfilo.com
At SaasFilo, we specialize in delivering fully customized, ready-to-market SAAS websites using premium scripts, complete with setup, branding, and optional enhancements. This Delivery Policy outlines how and when services will be delivered to our customers.
1. Nature of Delivery
All services offered on SaasFilo.com are digital in nature. This means:
- No physical products will be shipped
- Delivery involves access credentials, installation links, and project files (if applicable) provided via email or your preferred contact method
2. Estimated Delivery Time
The standard delivery timeframe is between 10 to 30 business days, depending on:
- The complexity of your selected service package
- The responsiveness in providing required information (e.g., domain, logo, branding inputs)
- Any requested add-ons like custom landing pages or advanced integrations
We aim to begin setup within 2–5 business days of receiving your payment and all required inputs.
3. Delivery Method
Your SAAS website or service access will be delivered via:
- Direct email to your registered address
- Custom domain setup (live website)
- Optional client dashboard (if included in your plan)
- Communication through order@saasfilo.com, unless otherwise specified
You will receive:
- Live site access
- Admin credentials
- Basic usage or setup instructions (if required)
4. Client Cooperation Required
Timely delivery depends on your active participation. You are required to:
- Provide domain and hosting credentials (or request our hosting add-on)
- Share branding assets (logo, name, color preferences)
- Respond to queries and approvals during the setup phase
Delays in providing the required materials will result in adjusted delivery timelines.
5. Revisions & Final Delivery
If minor adjustments or corrections are needed, one round of revision is typically included unless otherwise stated. Final delivery is considered complete once:
- Your website is fully live and accessible
- Credentials and project files have been handed over
- You confirm acceptance or use the delivered website
6. Urgent Orders
We currently do not offer expedited or rush delivery services by default. However, if you need a fast-track solution, you may contact us to discuss possible options and additional charges.
7. Failure to Deliver
In rare cases where we are unable to deliver due to internal issues or script failure and no alternative solution is provided, a refund may be issued as per our Refund Policy.
8. Contact Us
For questions related to order delivery, updates, or project status, please contact:
📩 Order Support: order@saasfilo.com
📩 General Help: contact@saasfilo.com
📩 Technical Queries: support@saasfilo.com