Effective Date: June 4, 2025
Website: https://saasfilo.com
At SaasFilo, we offer digital services that include ready-to-launch SAAS website setups, branding, marketing support, and technical assistance. Due to the customized and non-tangible nature of our services, this Return & Refund Policy outlines the conditions under which refunds may or may not be provided.
1. Digital Nature of Services – No Return
All services offered on SaasFilo.com are digital and custom-built for each client. Once a service is initiated, it cannot be returned, revoked, or reused for another customer. Therefore, returns are not applicable under any circumstances.
2. No Refund Policy – Exceptions Apply
By purchasing our services, you acknowledge and accept that all sales are final and non-refundable, except in the limited case outlined below:
Refunds will only be granted if:
- The delivered SAAS website is completely non-functional, and
- Our team is unable to resolve the issue within a reasonable timeframe (up to 10 business days), despite all efforts
3. Conditions for Refund Request
To be eligible for a refund under the exception:
- You must report the issue to order@saasfilo.com within 7 days of final delivery
- You must provide full details and proof (screenshots, error messages, etc.) of the non-functionality
- Our team must be given full access and cooperation to attempt fixing the problem
If we determine the issue is due to hosting limitations, domain problems, or third-party interference, the refund will not be issued.
4. Situations Where Refunds Will Not Be Provided
Refunds will not be issued in the following cases:
- You change your mind after placing the order
- You fail to provide necessary information or delay the project
- You request features or customizations not included in the original package
- You experience third-party hosting/domain issues
- You attempt unauthorized code edits or tamper with the delivered setup
- You expected marketing or business results that are not guaranteed
5. Chargebacks & Disputes
Initiating a chargeback without first contacting us for a resolution will be considered a violation of these terms. In such cases, we reserve the right to:
- Deny any future service
- Report the incident to payment gateways
- Take legal action if necessary
We encourage all customers to contact us at order@saasfilo.com to resolve issues amicably.
6. Need Help?
If you have questions about your order, service delivery, or need technical support, reach out to us:
📩 Order-Related Queries: order@saasfilo.com
📩 Support: support@saasfilo.com
📩 General Inquiries: contact@saasfilo.com